PAYMENT POLICY
We at Margala Software believe in helping all customers as far as possible and have consequently prepared a thoughtful refund and cancellation policy. There may be some cases of customer dissatisfaction due to many reasons. In case of dissatisfaction with our services, clients have the liberty to cancel their projects and request a refund from us.
YOU ARE ENTITLED TO GET A 100% REFUND OF THE UPFRONT PAYMENT YOU MADE (IF ANY) IN THE EVENT OF:
-
- You are not satisfied with the initial design mockup (first draft) although you can request to make another draft as well.
- We didn’t start your project at all or we’re unable to start soon.
- We are unable to complete the project as per the project’s specifications & features agreed upon. There should be a properly written document with all the features discussed so if the requirements or features increase after that then this condition will not be applicable.
- You want to cancel the project within 3 days of making payment.
CONDITIONS WHERE YOU WILL GET PARTIAL OR NO REFUND:
- You have already approved the design mockup then we will refund your 50% amount given to us if you ask within 7 days of starting the project after 7 days you can not apply for the refund.
- The project delays are caused by a lack of communication from your end as we won’t entertain or refund any orders if the client stays non-responsive for 30 Days however, the client can send us an email or can call us to hold the project if there are some personal issues.
- If Domain & Hosting or other domain-related services was purchased then that amount will be deducted which is $60. As once we or you purchased your Domain Name & Hosting, you are the owner of it and it cannot be “returned” until the duration of the Domain & Hosting term has expired.
- No refunds for Installment based projects however you can contact us to pause or cancel your membership on a 1 month’s notice period.
- No refunds after the project is completed by our end and delivered to the client.
By having a solid refund policy like this, we are protecting the interest of EVERYONE implicated in the transaction, including you considering you are a client yourself.
We are a community of like-minded people and we all want to make money honestly and for many years to come.
If you have any questions about our cancellation and refund policy then please feel free to contact us so that we may further help you.
PAYMENT POLICY
We at Margala Software believe in helping all customers as far as possible and have consequently prepared a thoughtful refund and cancellation policy. There may be some cases of customer dissatisfaction due to many reasons. In case of dissatisfaction with our services, clients have the liberty to cancel their projects and request a refund from us.
YOU ARE ENTITLED TO GET A 100% REFUND OF THE UPFRONT PAYMENT YOU MADE (IF ANY) IN THE EVENT OF:
- You are not satisfied with the initial design mockup (first draft) although you can request to make another draft as well.
- We didn’t start your project at all or we’re unable to start soon.
- We are unable to complete the project as per the project’s specifications & features agreed upon. There should be a properly written document with all the features discussed so if the requirements or features increase after that then this condition will not be applicable.
- You want to cancel the project within 3 days of making payment.
CONDITIONS WHERE YOU WILL GET PARTIAL OR NO REFUND:
- You have already approved the design mockup then we will refund your 50% amount given to us if you ask within 7 days of starting the project after 7 days you can not apply for the refund.
- The project delays are caused by a lack of communication from your end as we won’t entertain or refund any orders if the client stays non-responsive for 30 Days however, the client can send us an email or can call us to hold the project if there are some personal issues.
- If Domain & Hosting or other domain-related services was purchased then that amount will be deducted which is $60. As once we or you purchased your Domain Name & Hosting, you are the owner of it and it cannot be “returned” until the duration of the Domain & Hosting term has expired.
- No refunds for Installment based projects however you can contact us to pause or cancel your membership on a 1 month’s notice period.
- No refunds after the project is completed by our end and delivered to the client.
By having a solid refund policy like this, we are protecting the interest of EVERYONE implicated in the transaction, including you considering you are a client yourself.
We are a community of like-minded people and we all want to make money honestly and for many years to come.
If you have any questions about our cancellation and refund policy then please feel free to contact us so that we may further help you.
